USER TERMS AND CONDITIONS

This document is an electronic record in terms of the Information Technology Act, 2000 and rules there under, as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Welcome to www.eximmitra.in (“Website”)! This User Agreement, the User Privacy Policy, and all policies posted on our Website set out the terms on which Exim offers you access to and use of our Website, services, contents, applications, products and tools (collectively "Services"). This Website has been developed to provide information to the general public. You agree to comply with all the above when accessing or using our Services. Please read and understand these terms and conditions carefully before using this Website. Though all efforts have been made to ensure the accuracy of the content on this Website, the same should not be construed as a statement of law or used for any legal purposes.

Export-Import Bank of India (“Exim” or “us” or “we”) is the author and publisher of the internet resource owns and operates the Website www.eximmitra.in.

These Terms and Condition constitute the User agreement (the “Agreement” or “Terms”) between Exim and the user of Exim Services. Your use of Exim Services would be accessible at www.eximmitra.in. By using this Website owned, hosted or maintained by Exim, you, the user, are deemed to have agreed to comply with the following terms and conditions of use, which is a legally binding agreement between you and Exim. These Terms govern your use of the Website, Materials and your content. For the purpose of these Terms, wherever the context so requires “you” or “your” or “user” or “customer” shall mean any natural or legal person who registers on the Website as a registered user or browses the Website.

1. EXIM BANK INFORMATION

Export-Import Bank of India is the premier export finance institution of India. It commenced operations in 1982 under the Export-Import Bank of India Act 1981. Government of India launched the institution with a mandate to not just enhance exports from India, but also to integrate the country’s foreign trade and investment with the overall economic growth.

Exim offers a technology platform on www.eximmitra.in.

TERMS OF USE

    Your use of this Website and Services provided is subject to the following terms of use:
  • The content of the pages of this Website is for your general information and use only. It is subject to change without notice. Unauthorized use of this Website may give rise to a claim for damages and/ or be a criminal offence.
  • This Website uses cookies to monitor browsing preferences.
  • By browsing and visiting the Website you agree that you have read and understood these Terms of Use and you agree to be bound by these Terms of Use and use these Services in compliance with these Terms of Use. By browsing and visiting the Website, you consent to conduct transactions and receive communications, notices and information from us electronically, whether sent by e-mail, or other electronic means. Electronic communications shall be deemed to have been received by you when we send the electronic communication to the email address / mobile number as per our records, or when we post the electronic communication on the Website.
  • Any violation of these Terms of Use may result in legal liability upon you. Nothing in these Terms of Use should be construed to confer any rights to any third party or any other person. Your use of the Website means you are consenting to this agreement
  • The service statements on this Website are for general description purposes only. The information contained in this Website should not be viewed as an offer to sell or as a solicitation to purchase any of our Services. Furthermore, not all Services may be available in every state, city or locality.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this Website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • The Website may contain links to other third party sites. Such sites will contain their own separate terms and conditions. Your access to and use of these interactive sites will require acceptance of these separate terms and conditions.
  • You agree to use the Website only for lawful purposes. You agree not to take any action that might compromise the security of the Website, render the Website inaccessible to others or otherwise cause damage to the Website or the content therein. You agree not to add to, subtract from, or otherwise modify the content, or to attempt to access any content that is not intended for you. You agree not to use the Website in any manner that might interfere with the rights of third parties.
  • You agree that you shall not:
    • access, monitor or copy any content or information of the Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission; or
    • violate the restrictions in any robot exclusion headers on this or bypass or circumvent other measures employed to prevent or limit access to this; or
    • take any action that imposes, or may impose, in the discretion of Exim, an unreasonable or disproportionately large load on the www.eximmitra.in infrastructure; or deep-link to any portion of this Website (including, without limitation, the purchase path for any Services) for any purpose without our express written permission
  • All materials herein and all Exim software are proprietary to Exim and protected by copyright and other intellectual property laws. Except as stated herein, none of the Materials may be modified, copied, reproduced, distributed, republished, downloaded, displayed, sold, compiled, posted or transmitted in any form or by any means, including but not limited to, electronic, mechanical, photocopying, recording or other means, without the prior express written permission of the Exim.
  • You acknowledge and agree that nothing in these Terms shall have the effect of transferring the ownership of any copyrights, trademarks, service marks, trade names or other proprietary rights in Website or any part thereof to you or any third party.

2. PROHIBITED USE

As a condition of your use of the Website, you will not use the Website for any purpose that is unlawful or prohibited by these Terms or by any domestic or international laws, statutes, ordinances and regulations. Your use of Website is your responsibility.

    You shall not display, upload, modify, publish, transmit, update or share any information on the Website, that –
  • Belongs to another person and to which you do not have any right;
  • Is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, libelous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating to or encouraging money laundering or gambling, or otherwise unlawful in any manner;
  • Involves the transmission of “junk mail”, ”chain letters”, or unsolicited mass mailing or “spamming” or unsolicited commercial advertisement;
  • Harm minors in any way;
  • Infringes any patent, trademark, copyright or other proprietary rights;
  • Violates any law for the time being in force;
  • Deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
  • Impersonate another person;
  • Contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource.

3. COPYRIGHT

As between Exim and you, Exim is the sole owner of all content on the Website including, without limitation, all applicable patents, trademarks, copyrights (including, but not limited to, selections, collections, compilations, and arrangements), and other intellectual property rights thereto. The copyright in the contents of the Website is owned by Exim.

You are permitted to access the Website in accordance with the following terms and conditions:

No part of the contents of this Website may be modified, transmitted, or otherwise used without the express permission of Exim, except as provided herein.

Unless specifically requested, Exim does not solicit nor does it wish to receive any confidential, secret or proprietary information or other material from you. By submitting or sending information or other material to Exim, you represent and warrant that the information is original to you and that no other party has any rights to the material. By submitting or sending information or other material to Exim, you grant Exim the royalty-free, unrestricted, worldwide, perpetual, irrevocable, non-exclusive and fully sub-licensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such material (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed. You also warrant that any "moral rights" in posted materials have been waived. You agree and acknowledge that by using this Website, any and all communications and/or information transmitted by you to or through the Website will not be treated as confidential or proprietary. You agree to defend, indemnify and hold Exim, and its directors, officers, employees, agents harmless from any and all claims, liabilities, costs and expenses, including reasonable attorneys' fees, arising in any way from your use of the Website or the placement or transmission of any message, content, information, software or other materials through the Website by you.

References on the Website to Services and products or supplied software are provided by Exim on an “as is” and “as available” basis, without warranty of any kind, either express or implied. Without limitation of the foregoing, Exim specifically disclaims any and all warranties, including, but not limited to: (i) any warranties concerning the availability, accuracy, appropriateness, reliability, timeliness, or usefulness of the content of the Website; and (ii) any warranties of title, warranty of non-infringement, warranties of merchantability or fitness for a particular purpose, or warranties arising from a course of dealing, usage or trade practice. This disclaimer of liability applies to any damages or injuries occurring as a result of: (i) any error, omission, deletion, or defect in the content, or (ii) any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of record, unauthorized access to, alteration of, or use of record, whether for breach of contract, tort, negligence, defamation, or any other cause of action. Exim does not warrant or guarantee: (i) that any portion of the Website will be free of infection by viruses, worms, Trojan horses, or anything else manifesting contaminating or destructive properties; or (ii) that access to the Website will be uninterrupted or error-free.

Under no circumstances, including, but not limited to, negligence, shall Exim, be liable to any party for: (i) any direct, indirect, special, punitive, incidental, exemplary, consequential (including, but not limited to, damages for business interruption, loss of business profits, loss of programs, or loss of information), or any other damages arising in any way out of the availability, use, reliance on, or inability to use the materials and services on this Website or any other Exim website, even if Exim or a Exim authorized representative has been advised of the possibility of such damages; or (ii) any claim attributable to errors, omissions, or other inaccuracies in, or destructive properties of the Website. In no event shall Exim have any liability to you herein, for any claim or action arising from use of the Website (whether in contract, tort, or otherwise).

Content featured on this Website may be reproduced free of charge after taking proper permission by sending a mail to us. However, the content has to be reproduced accurately and not to be used in a derogatory manner or in a misleading context. Wherever the content is being published or issued to others, the source must be prominently acknowledged. However, the permission to reproduce this material shall not extend to any material which is identified as being copyright of a third party. Authorization to reproduce such content must be obtained from the copyright holders concerned.

4. TRADEMARKS

Exim logos are trademarks and/or service marks of Exim. Nothing contained in the Website should be construed as granting, by implication or otherwise, any license or right to use these marks without express written permission of Exim.

Other names, company names, brand names, registered and unregistered trademarks or service marks and logos ("the Marks") are the property of their respective holders. Nothing contained in the Website should be construed as granting, by implication or otherwise, any license or right to use the Marks without express written permission of the owner or rights holder with respect to such use.

5. USER REGISTRATION

You may use the Website without registration however, to participate in certain activities of the Website you may be requested to provide certain information or create an account with our Website or with any other third party permitted by the Website. In the event you wish to create an account with us or provide information you may do so by completing the registration process. You agree to a) provide true, accurate, correct and complete information as prompted by the applicable registration form b) maintain and update true, accurate, correct and complete information provided by you during the registration process. You may be required to choose a password and login ID. You are solely responsible for maintaining the confidentiality of your password and account.

If at any time Exim believes that your account and password is being misused in any manner, or that the information provided by you during the registration process is not true, inaccurate or incomplete Exim reserves the right to cancel your account and block your access to Website.

You are entirely responsible for any and all activities that occur under your account. You agree to notify Exim of any unauthorized use of your account or any breach of security. Exim will not be liable for any loss that you may incur as a result of someone else using your password or account or your failure to comply with this section.

You are entirely responsible for all the use of services provided by the Website of Exim through your account and Exim will not be liable and won’t indemnify for any loss that you may incur by either using the services or acting upon any information provided by the services either directly or indirectly or by any other means.

Details of User Accounts and passwords are stored according to the encryption and cyber security guidelines laid down by the Government of India. However Exim takes no responsibility for the protection of the same, and would not be liable under any condition to indemnify anyone for the breach of the same.

6. LINKED SITES

Linked sites are not under the control of Exim and Exim is not responsible for the contents of any linked site or any link contained in a linked site. Exim provides links to you only as a convenience, and the inclusion of any link does not imply endorsement by Exim of the site. Exim has no control over such third party website or any offsite dealings with such third parties and the same is at your own risk. Exim cannot guarantee the availability of such linked pages at all times.

7. WEBSITE ACCESS

The Website grants you a limited permission to access and make personal use of this Website and not to download (other than page caching) or modify any of its portion. This permission does not include any resale or commercial use of this Website or its contents; descriptions, any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This Website or any portion of this Website may not be reproduced, duplicated, copied, sold, resold, visited, reverse engineered or otherwise exploited for any commercial purpose without our express written consent.

You may not use any proprietary information (including images, text, page layout, or form) of www.eximmitra.in without express written consent. You may not use any Meta tags or any other "hidden text" utilizing our name or trademarks without our express written consent. Any unauthorized use terminates the permission granted by us. You shall not use any logo or other proprietary graphic or trademark of Exim as part of the link.

You must not use the Website in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way. You understand that you, and not www.eximmitra.in, are responsible for all electronic communication and content sent from your computer/mobile phones to us and you must use the Website for lawful purposes only.

The Website may contain multi-lingual options, however we do not guarantee or take liability for error-free translation and you are solely responsible for your actions based on the translation which may include but is not limited to the usage of services of the Website, acting upon the content of the Website etc.

Some of the services might be available only for the purpose of training and knowledge providing facilities. We take utmost care in maintaining the latest information, however you are advised to please verify the content and information before acting on it. Exim takes no responsibility and liability for the content available on these services.

Some of the services might have terms and conditions specifically with regard to those services. You are advised to read and understand the terms and conditions before using or acting on them directly or indirectly.

We will do our utmost to ensure that availability of the Website will be uninterrupted and that transmissions will be error free and that the Website and its Services do not face any technical failures. However, due to the nature of the internet and the available technology, this cannot be guaranteed. Also, your access to the Website may be occasionally suspended or restricted to allow for repairs, maintenance, or introduction of new facilities or Services at any time without prior notice.

However Exim takes no guarantee and liability of the services, content and products whether provided directly by Exim or by a third party available on the Website and you will be solely responsible for all actions taken by you either directly or indirectly with regard to the services, content and products, whether you acted on this Website or otherwise. Exim won’t indemnify you for any losses suffered by you in this regard.

8. USE OF ANALYTICS & GPS

The Website may use Third Party Tools, including tools for web and mobile analytics. Third Party Tools uses “cookies”, which are text files placed on your device, to help analyze how users use the Website. The information generated by the cookie about your use of the Website (including your IP address) will be transmitted to and stored by Third Parties on servers in India or Cloud (any part of the world). Third Parties will use this information for the purpose of evaluating your use of the Website, compiling reports on Website activity for operators and providing other Services relating to Website activity and Internet usage. Third Parties may also transfer this information to other parties where required to do so by law, or where such other parties process the information on Third Parties behalf. By using this Website, you consent to the processing of data about you by Third Parties in the manner and for the purposes set out above.

9. ADVERTISING MATERIAL

Some part of the Website may contain advertising information or promotion material or other material submitted to Exim by third parties. Responsibility for ensuring that the material submitted for inclusion on Website complies with applicable law is exclusively on the party providing the information/material. Your correspondence or business dealings, or participation in promotions of advertisers, including payment and delivery of related goods or Services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser. Exim will not be responsible or liable for any claim, error, omission, inaccuracy in advertising material or any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the Website. Exim reserves the right to omit, suspend or change the position of any advertising material submitted for insertion.

10. TIMELINESS & ACCURACY

While Exim uses reasonable efforts to include accurate and up-to-date information on the Website, Exim, makes no warranties or representations as to its accuracy. Exim assumes no liability or responsibility for any typographical or other errors or omissions in the content or regarding any information of user. Using the Website indicates that you accept these Terms. In the event of any false or misleading information, Exim shall have the right to blacklist the particular user.

11. TYPOGRAPHICAL OR OTHER ERRORS

While Exim takes reasonable care and skill to provide information which is accurate and up to date when first included on the Website, typographical and other errors may nevertheless occur. Exim does not undertake to update or correct such information and reserves the right to modify, delete and rearrange any or all of the contents of this Website at any time without notice to you. While Exim makes reasonable efforts to prevent unauthorized tampering with the Website, Exim does not guarantee that its efforts will always be successful. Therefore, as set below, Exim does not warranty that the Website materials will be error-free, and disclaims any liability for such errors.

12. DATA PRIVACY

This Website’s Privacy Policy www.eximmitra.in/en/privacy-policy governs our collection, use, and disclosure of your personal information and is incorporated into these Terms. Please read it carefully. It describes what information we collect from you and when, how and why we may create an account for you, who we share your information with and when and how you can opt-out or delete your account. This is important information. By providing your personal details and by using our Website, you consent to our Privacy Policy.

13. APPLICABLE LAW

This Agreement shall be governed by and interpreted and construed in accordance with the laws of India. Notwithstanding the foregoing, we reserve the right to pursue any action or claim against you in any court of competent jurisdiction which we believe is the most appropriate to seek any relief. The courts at Mumbai, India shall have exclusive jurisdiction over any claims or matters arising out of these Terms and Conditions.

14. INTERNATIONAL USE

We make no representation that materials on this Website are appropriate or available for use in locations outside India. Those who choose to access this Website from other locations do so on their own initiative and are responsible for compliance with local laws.

15. DISCLAIMER OF WARRANTIES

EXIM MAKES NO REPRESENTATION AS TO THE ACCURACY, TIMELINESS, OR COMPLETENESS OF THE WEBSITE MATERIALS. EXIM PERIODICALLY AMENDS, CHANGES, ADDS, DELETES, UPDATES OR ALTERS THE INFORMATION, INCLUDING, WITHOUT LIMITATION, THE TERMS OF USE WITHOUT NOTICE. FURTHER, EXIM ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENT OF THE WEBSITE. EXIM SPECIFICALLY DISCLAIMS ANY DUTY TO UPDATE THE INFORMATION ON THE WEBSITE. YOU ARE RESPONSIBLE FOR VERIFYING ALL INFORMATION LOCATED ON THIS WEBSITE.

ALL MATERIALS, INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THIS WEBSITE (THE "CONTENT") ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE. THE CONTENT IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE.

16. ENTIRE AGREEMENT

The Terms and Privacy Policy, as amended from time to time, constitute the entire agreement between you and Exim. If any provision of these Terms is considered unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

17. CHANGES TO TERMS OF USE

Exim reserves the right to modify the Terms of Use at any time, and without actual notice to you. All such changes to these Terms will appear on the Website.

By using this Website following any modifications to the Terms, you agree to be bound by any such modifications to the Terms. Our current privacy policy www.eximmitra.in/en/privacy-policy, which addresses our use and release of information collected from your use of the Website and receipt of the services is available here. If any changes to these Terms are unacceptable to you, you must discontinue use of the Website. We reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the Website, including for any violation of any provision of these Terms. We also reserve the right to change the Website without notice to you, at any time.

18. LIMITATION OF LIABILITY

Use of the Exim Website is at your sole risk. While Exim makes reasonable efforts to ensure the safety and functionality of our Website, these efforts may fail and errors may occur. IN NO EVENT SHALL EXIM OR ANY OTHER PARTY INVOLVED IN THE CREATION, PRODUCTION, OR DELIVERY OF THE CONTENT OF THIS WEBSITE BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, COMPUTER VIRUS OR SYSTEM FAILURE, OR LOSS OF DATA OR PROFITS, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS WEBSITE (OR THE CONTENT PROVIDED ON THIS WEBSITE OR ANY WEBSITE RELATED TO ANY THIRD PARTY), OR USERS' INABILITY TO USE THE CONTENT CONTAINED IN THIS WEBSITE (OR ANY OTHER WEBSITE), ON ANY THEORY OF LIABILITY. EXIM WILL NOT BE LIABLE OR RESPONSIBLE FOR ANY LOSS OR DAMAGE CAUSED BY OR ARISING FROM YOUR RELIANCE ON THE CONTENT OF THIS WEBSITE. THESE WAIVERS APPLY EVEN IF EXIM HAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL EXIM HAVE ANY LIABILITY TO YOU FOR ANY DAMAGES, LOSSES, OR CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE OR OTHERWISE).

THE FOREGOING LIMITATIONS WILL APPLY EVEN IF ANY REMEDY PROVIDED UNDER THESE TERMS AND CONDITIONS FAILS ITS ESSENTIAL PURPOSE.

19. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Exim and their respective employees, agents, contractors, officers, directors, successors and assigns from all liabilities, claims, damages and expenses, including without limitation attorneys' fees and costs, that arise from your use or misuse of this Website, without limitation, any actual or threatened suit, demand, or claim made against Exim arising out of or relating to the User Content, your conduct, your violation of these Terms, or your violation of the rights of any third party.

20. TERMINATION

Exim shall have the right to immediately terminate this agreement with you if your use of the Website has breached any of these Terms or you have been engaged in conduct which Exim determines in its sole discretion to be unacceptable. Upon termination or expiration of the Terms of Use, your obligations and Exim’s rights and disclaimers shall survive, but your right to use the Website will cease immediately. Any express waiver or failure to exercise any right under the Terms will not create a continuing waiver or any expectation of non-enforcement.

21. GENERAL TERMS

  • Force Majeure: In no event shall Exim be liable for any acts beyond its control or for any acts of God.
  • Modification of Services: We reserve the right to modify or discontinue (completely or in part) our Website, Services, or any content appearing therein. We will not be liable to you or any third party if we exercise this right.
  • No Waiver: Exim’s failure to exercise or enforce any right or provision of these Terms will not be deemed to be a waiver of such right or provision.
  • No Third-Party Beneficiaries or Rights: These Terms do not create any private right of action on the part of any third party or any reasonable expectation that the Website or services will not contain any content that is prohibited by these Terms.
  • Complaints: In the event you have any complaint(s) pertaining to our Services provided through this Website, please feel free to write us at our Contact Page by providing your name, email address, physical address and contact numbers so that we may be in a position to verify details or check the authenticity of the complaints.
  • Assignment: You may not assign or otherwise transfer your rights or obligations under these Terms. We may assign our rights and duties under these Terms without any such assignment being considered a change to the Terms of Use and without any notice to you.
  • Notices: Any notices or other communications that you wish to send to us may be addressed to the registered office.
  • We reserve the right to make changes to our Website, policies, and these Terms at any time. If any of these conditions are deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
  • Feedback: We welcome feedback, comments and suggestions for improvements to the Services ("Feedback"). You can submit Feedback by writing to us on the Contact Page form.
  • Contact Information: If you have any questions or suggestions regarding our Terms, please write to us on the Contact Page form.